> ## Documentation Index
> Fetch the complete documentation index at: https://docs.altoura.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting and FAQ

> Find common messages, answers, and practical fixes for everyday Dashboard issues.

## Common Messages

The Dashboard can show these common messages and feedback patterns:

* `Your session has expired. Redirecting to login...`
* Upload errors for unsupported file formats
* Save messages in Scene Manager such as `Saving scene...` and `Scene saved successfully!`
* Confirmation dialogs for deletion and other destructive actions
* Empty states such as `No trainings found`, `No scenes found`, or `No matching assets`

## Frequently Asked Questions

### Is it normal to be redirected to a login page?

Yes. If you are not signed in or your session expired, the platform redirects you to the external authentication service and then returns you to the Dashboard.

### Why is an item grayed out?

The item is usually **Inactive**. Inactive trainings, scenes, and procedures appear dimmed and do not open when clicked.

### Why does a scene open in a new tab?

Scenes open in **Scene Manager**, which is a separate editing workspace.

### What file types can I upload as assets?

The supported upload formats are `GLB`, `JPG`, `JPEG`, `PNG`, `MP4`, `MP3`, `WAV`, and `OGG`.

### What is the difference between an Author and an Operator in procedures?

Authors can receive read-only or edit access. Operators can run procedures but cannot edit them.

## Troubleshooting

### Authentication Problems

If you are redirected repeatedly or cannot access content after signing in:

* Sign in again
* Confirm you belong to the correct organization
* Verify that your role includes access to the area you are opening

### Missing Navigation Items

If a page is missing from the sidebar, your current organization role may not include access to that area. Switch organizations if needed.

### Cannot Create Content

Create actions appear only when your role includes the required write access in the selected organization.

### Training Will Not Save

If Training cannot save:

* Check the error message
* Coordinate with other editors if the same Training may have been changed elsewhere

### Scene Will Not Save

If Scene Manager cannot save:

* Check the error message
* Look for a save conflict warning
* Coordinate with other editors if the same scene may have been changed elsewhere

### Asset Upload Fails

If an asset upload fails:

* Confirm the file format is supported
* Try the upload again
* Re-export the file if it may be corrupted

### Cannot Find an Asset

If an asset seems to be missing:

* Check both **System Assets** and **Custom Assets**
* Clear active filters
* Confirm you are viewing the correct organization