> ## Documentation Index
> Fetch the complete documentation index at: https://docs.altoura.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Accessing Your Training

> Open your training link and get started in the Trainee App

## Opening a Training

Trainings are accessed through direct links provided by your administrator or launched from the Altoura Dashboard.

<Steps>
  <Step title="Open the Training Link">
    Click the training link shared by your administrator or launch a training from the Altoura Dashboard
  </Step>

  <Step title="Log In (If Needed)">
    If you're not already logged in, you'll be automatically redirected to the Altoura login platform to authenticate. Once logged in, you'll be redirected back to your training.
  </Step>

  <Step title="Wait for Loading">
    A loading screen appears with the training name and a progress bar while the 3D environment and assets load. This usually takes a few seconds.
  </Step>

  <Step title="Resume or Start Fresh">
    If you've previously started this training and it supports resuming, you'll be asked "Do you want to resume experience" — choose **Yes** to pick up where you left off, or **No** to start over.
  </Step>

  <Step title="Choose a Mode (If Available)">
    If the training supports assessment mode, you'll be asked to choose between **Practice** (guided with full visual hints) and **Assessment** (no visual guidance, testing your knowledge). This step only appears for trainings that have assessment mode enabled.
  </Step>

  <Step title="Training Begins">
    Once loading is complete, the training begins and you'll see the first step
  </Step>
</Steps>

<Note>
  **Authentication:** The Trainee App uses a centralized Altoura login system. All login, password reset, and SSO happens on the Altoura login platform — not within the Trainee App itself.
</Note>

## Troubleshooting

### Authentication Issues

<AccordionGroup>
  <Accordion title="I see 'Authentication Failed'">
    Click **Try Again** to restart the login process. If the issue persists, ensure you have a valid account with your organization and contact your training administrator.
  </Accordion>

  <Accordion title="I'm stuck on 'Authenticating...'">
    Make sure you're connected to the internet. Try refreshing the page. If it still doesn't work, your organization's login service may be temporarily unavailable — try again later or contact your administrator.
  </Accordion>

  <Accordion title="I was redirected but the training didn't load">
    This can happen if your session expired. Refresh the page — you'll be redirected to log in again, and then returned to your training automatically.
  </Accordion>

  <Accordion title="I need to reset my password or have SSO issues">
    Since authentication happens on the Altoura login platform, password resets and SSO configuration are managed there. Contact your training administrator for help with login credentials or SSO setup.
  </Accordion>

  <Accordion title="I can't find my training link">
    Ask your administrator for the correct training URL, or log in to the Altoura Dashboard to find your assigned trainings.
  </Accordion>
</AccordionGroup>

### Still Having Issues?

If you can't access your training after trying these steps, reach out to your training administrator with:

* The exact error message you see
* Your email address
* The training URL you're trying to access