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Before using Remote Expert in a live call, it is important to verify that the Altoura Remote Expert app is available in your Microsoft Teams. This step ensures your Teams administrator has configured the app for your organization and prevents issues when you try to add it during an active session.

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Why This Matters

When you join a Remote Expert call, you need to add the Altoura Remote Expert app to the meeting to enable annotations and visual guidance. If the app has not been configured by your Teams administrator, it will not appear in the app search, and you will only discover this mid-call. By verifying and adding the app ahead of time, you confirm that:
  • Your Teams administrator has deployed the Altoura Remote Expert app to your organization.
  • The app is accessible from your Teams account.
  • You are ready to use it when you join a Remote Expert session.
Adding the app here does not replace the step of adding it during a live call. You will still need to add the app to each meeting individually. This is a pre-call readiness check.

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Step 1: Open Microsoft Teams Apps

  1. Open Microsoft Teams on your desktop.
  2. In the left sidebar, click Apps.
Microsoft Teams Apps page

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Step 2: Search for Altoura Remote Expert

  1. In the Apps search bar, type Altoura Remote Expert.
Searching for Altoura Remote Expert in Microsoft Teams Apps
  1. Look for Altoura Remote Expert in the search results dropdown.
Altoura Remote Expert appearing in the Teams Apps search dropdown
  1. Click on Altoura Remote Expert from the search dropdown to open the app details.
Alternatively, if you type the search term and press Enter (instead of waiting for the dropdown suggestions), the full search results page opens on the right side. If the app is configured, Altoura Remote Expert will appear here as well. You can click on it from this view to open the app details and add it.
Altoura Remote Expert in the Teams Apps search results page

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If the app appears

The app is configured and available. Your Teams administrator has successfully deployed it. Proceed to Step 3 below.

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If the app does not appear

The app has not been configured for your organization. Contact your Teams administrator.

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Step 3: Open the App Details

  1. Click on Altoura Remote Expert from the search results.
Altoura Remote Expert app details in Microsoft Teams
  1. The app detail page opens, showing:
    • The app name and publisher (Altoura)
    • An Add button
    • The Overview tab with a description of the app’s capabilities
    • The Permissions tab

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Step 4: Add the App

  1. Click Add.
Altoura Remote Expert added successfully in Microsoft Teams
  1. A confirmation dialog appears with the message “Added successfully!”.
  2. You can choose to Open the app or close the dialog.
The Altoura Remote Expert app is now added to your Microsoft Teams.

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What This Means

  • The app is confirmed to be available and configured for your organization.
  • When you join a Remote Expert call and need to add the app to the meeting, it will appear in the app search.
  • You are ready for a Remote Expert session.
This step does not automatically add the app to your calls. When you join a Remote Expert meeting, you will still need to add the app to that specific call. See Add the Remote Expert App (Microsoft Teams) for the in-call steps.

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Troubleshooting

  • App not found in search: The Altoura Remote Expert app has not been deployed to your Teams tenant. Contact your IT or Teams administrator.
  • Add button not available: Your organization’s app permission policies may restrict adding third-party or custom apps. Contact your Teams administrator to review the app setup policies.
  • App was added but does not appear in calls: Adding the app to Teams does not add it to individual meetings. You must add it manually within each Remote Expert meeting session.