- Guided Procedures — interactive, step-by-step instructions overlaid on the worker’s real environment through a head-mounted display (HMD) like HoloLens 2.
- Remote Expert — a live Microsoft Teams–integrated session where an expert can see what the worker sees and draw visual annotations that appear anchored in the worker’s physical space, in real time.
The problem we solve
Frontline work — maintenance, assembly, inspection, installation, field service — still runs largely on tribal knowledge, paper manuals, and phone calls to whoever knows how the equipment actually behaves. That creates real business pain:- Long ramp times for new technicians. Expertise lives in senior staff and isn’t easily transferred.
- Errors and rework when workers follow outdated or ambiguous instructions.
- Expensive truck rolls and travel when an expert has to physically visit a site to diagnose an issue.
- Knowledge leaks as experienced workers retire or move on.
Who it’s for
Manufacturing & Assembly
Complex multi-step assembly, changeover procedures, quality checks, and line-side troubleshooting.
Maintenance & Field Service
Preventive maintenance, fault diagnosis, repairs on location, and technician onboarding.
Energy & Utilities
Inspections on generators, substations, pipelines, and turbines where experts can’t always travel.
Healthcare & Life Sciences
Device setup, calibration, and sterile-environment procedures where hands-free guidance is critical.
Aerospace & Defense
High-precision assembly, inspection, and maintenance workflows on complex equipment.
Training & Enablement
Immersive, repeatable onboarding for new hires without interrupting live production equipment.
The outcomes
Altoura Frontline is designed to move real business metrics. Customers deploy it to:| Outcome | How Frontline drives it |
|---|---|
| Faster time-to-competence | New technicians follow AR-guided procedures instead of shadowing a senior colleague for weeks. |
| Fewer errors and rework | Every step is visually anchored to the right part, in the right order, with media and 3D aids. |
| Reduced travel & truck rolls | Experts assist from anywhere through Teams — with the same visibility they’d have on-site. |
| Captured institutional knowledge | Expert-authored procedures turn tribal knowledge into reusable, versioned content. |
| Auditability & compliance | Procedures are recorded, published from a central portal, and followed in a repeatable way. |
What makes Altoura different
- Mixed reality first. Procedures and annotations are anchored in the worker’s physical space, not shown on a 2D screen beside them.
- Microsoft Teams-native Remote Expert. Experts join from the Teams client they already use — no new app for them to install.
- Author once, deploy everywhere. Content authored in the Procedures Portal or on-device flows to HoloLens (and soon iPad) without re-work.
- Enterprise-ready. Single-tenant Entra ID integration, SSO, PIN pairing for shared devices, auditable deployment, and a documented IT-admin onboarding path.
- Hands-free by design. Voice, gaze, and gesture controls keep workers’ hands on the equipment, not on a phone or tablet.
How it feels in the field
Put on the HoloLens 2
The technician launches Altoura Frontline, signs in with SSO (or pairs the device with a PIN), and is dropped on the Procedures landing page.
Pick a procedure
They select the job they’re about to do — for example, “Replace HVAC Filter – Unit 3”. The procedure opens with the first task visible.
Follow the steps in AR
Each step is anchored to the real equipment with 3D models, arrows, images, and video. The worker keeps both hands free and moves through steps with gaze, air-tap, or voice.
Stuck? Call an expert
If something is off, they switch to Remote Expert, search for a specialist, and invite them. The expert joins from Microsoft Teams.
Fix it, together
The expert sees the worker’s view, adds the Altoura Remote Expert app to the meeting, and draws annotations directly on what the worker sees. They can also send a PDF, a URL, or a 3D model to the headset.
Explore the platform
Key Capabilities
A feature-by-feature tour of everything the platform can do.
Platforms & Devices
Where Altoura Frontline runs today — HoloLens 2, iPad, PC portal, and Teams.
Architecture Overview
How the HMD app, Procedures Portal, Remote Expert backend, and Teams plugin fit together.
Choose Your Path
Role-based quick-start guides for authors, operators, experts, and IT admins.
Go deeper on each capability
Procedures
Build, publish, and run step-by-step AR work instructions for any task.
Remote Expert
See-what-I-see video calls with real-time AR annotations, URLs, and file sharing.
Teams Plugin
The Altoura Remote Expert app inside Microsoft Teams meetings.
How this documentation is organized
| Tab | What you’ll find |
|---|---|
| Overview | Product story, capabilities, architecture, role-based onboarding, and administration guides. |
| HoloLens | On-device experience — download & install, sign-in, Procedures (Author + Operator), Remote Expert. |
| iPad | Upcoming handheld experience for Procedures and Remote Expert. |
| Procedures Portal | Web-based authoring, publishing, and management of procedures. |