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Who this is for: anyone setting up Altoura Frontline on a HoloLens 2 for the first time — field workers and authors alike. What you’ll accomplish: by the end of this page, the app is installed on your headset and you are signed in, looking at the Procedures landing page.

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Prerequisites

Before installing Altoura Frontline, ensure the following:

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Install from the Microsoft Store

1

Open the Start menu

On your HoloLens 2, open the Start menu using the bloom gesture or by tapping the Start icon on your wrist.
HoloLens 2 Start menu wrist icon
2

Open the Microsoft Store

Select the Microsoft Store app from the pinned apps or app list.
HoloLens 2 Start menu with Microsoft Store
3

Search for Altoura Frontline

In the Store, select the Search field, type Altoura Frontline, and confirm the search. Locate the Altoura Frontline app in the search results.
Altoura Frontline in the Microsoft Store on HoloLens
4

Download and install

Select the Altoura Frontline app from the search results to open its Store listing, then select Get or Install to begin the download. Wait for the download and installation to complete — a progress indicator is displayed. Once installed, the app appears in your All apps list.
5

Launch the app

Open the Start menu, select All apps, then find and select Altoura Frontline to launch the application.
HoloLens 2 All Apps list showing Altoura Frontline
The app opens to the Sign In screen on first launch.

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Sign In

Altoura Frontline supports three methods to sign in: Email & Password, Single Sign-On (SSO), and PIN Pairing. The method available to you depends on your organization’s configuration.
Altoura Frontline sign-in screen with Sign In With Email, Sign In With SSO, and Pair Device options
Whichever method you use, a successful sign-in ends in the same place: the Procedures landing page.

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Method 1: Email & Password

Use this method when your organization uses Altoura-managed credentials.
1

Enter your email address

On the sign-in screen, enter your email address and select Next.
Altoura Frontline sign-in screen with an email address entered, ready to tap Next
2

Enter your password

Enter your password and select Sign In.
Altoura Frontline password entry screen with Password field, Sign in button, and Forgot Password option
After successful authentication, the app opens to the Procedures landing page.
  • Invalid credentials: verify that you are using the correct email and password associated with your Altoura account.
  • Account locked: contact your IT administrator if your account has been locked due to repeated failed attempts.

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Method 2: Single Sign-On (SSO)

Use this method when your organization has configured a custom Identity Provider (IdP) for authentication.
1

Enter your organizational email

On the sign-in screen, enter your organizational email address and select Next.
Altoura Frontline Sign In With SSO screen with a domain field, Next button, and Cancel option
2

Sign in through your Identity Provider

You are redirected to your organization’s Identity Provider (IdP) login page. Sign in using your organization’s credentials and complete any authentication steps required by your IdP (for example, multi-factor authentication).After successful authentication, you are redirected back to Altoura Frontline and the app opens to the Procedures landing page.
  • Redirect not working: ensure your HoloLens has internet access and can reach your organization’s IdP.
  • IdP login fails: verify your credentials with your organization’s IT team. The issue may be on the IdP side, not Altoura.
  • MFA issues: ensure your authenticator app or phone is accessible for multi-factor verification if required by your IdP.

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Method 3: PIN Pairing

Use this method when entering credentials directly on the HoloLens is impractical — for example, in shared device environments or when the HoloLens keyboard is difficult to use. PIN pairing lets you generate a code on the HoloLens and enter it on the Altoura Portal from any browser, linking the device to your account without typing credentials on the headset:
  1. The HoloLens app displays a 6-digit PIN code.
  2. On the Altoura Portal, you open the Pair Device dialog and enter that code.
  3. Once the code is verified, the HoloLens is automatically signed in to your account.
1

Get the PIN from the HoloLens

On the sign-in screen, select PIN Pair. A 6-digit code is displayed on the HoloLens screen. Note this code and keep the screen open.
Altoura Frontline Pair Device screen showing a 6-digit PIN with a validity countdown and a Cancel button
2

Open Pair Device on the Altoura Portal

On your phone, tablet, or PC, sign in to the Altoura Frontline portal at procedure.altoura.com. Click your profile icon in the top-right corner, then select Pair Device from the dropdown menu.
Pair Device option in the Portal profile menu
3

Enter the PIN

A Pair Device dialog opens on the same page (no new tab or page is loaded), with a text field labeled “Enter the code shown on the device here”. Enter the 6-digit code displayed on your HoloLens.
Pair Device dialog on the Procedures page, showing the PIN entry field labeled 'Enter the code shown on the device here'
Once the code is accepted, the HoloLens automatically completes the sign-in, links to your account, and opens the Procedures landing page.
  • PIN expired: the code is time-limited (typically a couple of minutes). If it expires, go back on the HoloLens and generate a new code.
  • Pair Device dialog not opening: ensure you are signed in to the Procedure Portal and have internet access, then reopen the profile dropdown and select Pair Device again.
  • Code not accepted: verify that you entered the 6-digit code exactly as displayed on the HoloLens.
Next: you’re signed in — learn what’s on screen and how to move around in First Launch & Navigation.