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Altoura Frontline iPad Sign In Screen

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Overview

When you launch Altoura Frontline on your iPad, the sign-in screen is displayed. You can authenticate using one of three methods depending on your organization’s configuration:
  • Email & Password — Enter your Altoura-managed credentials directly.
  • PIN Pairing — Pair the iPad with your account by entering a code on the Altoura Portal.
  • SSO (Single Sign-On) — Sign in through your organization’s Identity Provider.

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Sign In with Email & Password

Use this method when your organization uses Altoura-managed credentials.

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Steps

  1. Launch Altoura Frontline on your iPad.
  2. On the sign-in screen, enter your email address in the Email field.
  3. Tap Continue.
  4. Enter your password on the next screen.
  5. After successful authentication, the app opens to the Procedures landing page.

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Troubleshooting

  • Invalid credentials: Verify that you are using the correct email and password associated with your Altoura account.
  • Account locked: Contact your IT administrator if your account has been locked due to repeated failed attempts.

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Sign In with SSO (Single Sign-On)

Use this method when your organization has configured a custom Identity Provider (IdP) for authentication.

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Steps

  1. Launch Altoura Frontline on your iPad.
  2. Tap the SSO button on the sign-in screen.
  3. You are redirected to your organization’s Identity Provider (IdP) login page.
  4. Sign in using your organization’s credentials and complete any additional authentication steps required by your IdP (for example, multi-factor authentication).
  5. After successful authentication, you are redirected back to Altoura Frontline and the app opens to the Procedures landing page.

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Troubleshooting

  • Redirect not working: Ensure your iPad has an active internet connection and can reach your organization’s IdP.
  • IdP login fails: Verify your credentials with your organization’s IT team.
  • MFA issues: Ensure your authenticator app or phone is accessible for multi-factor verification if required.

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Sign In with PIN Pairing

Use this method to pair your iPad with your Altoura account without typing credentials on the device.

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How It Works

  1. The iPad app displays a 6-digit PIN code.
  2. On the Altoura Portal from any browser, you open the Pair Device page and enter that code.
  3. Once the code is verified, the iPad is automatically signed in to your account.

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Step 1: Get the PIN from the iPad

  1. Launch Altoura Frontline on your iPad.
  2. On the sign-in screen, tap PIN Pairing.
  3. A 6-digit code is displayed on screen. Note this code and keep the screen open.

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Step 2: Enter the PIN on the Altoura Portal

  1. On your phone, tablet, or PC, sign in to the Altoura Frontline portal at procedure.altoura.com.
  2. Click on your profile icon in the top-right corner.
  3. Select Pair Device from the dropdown menu.
  4. Enter the 6-digit code displayed on your iPad.

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What Happens Next

  • Once the code is accepted, the iPad automatically completes the sign-in and links to your account.
  • The app opens to the Procedures landing page.

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Troubleshooting

  • PIN expired: The code is time-limited. If it expires, go back on the iPad and generate a new code.
  • Code not accepted: Verify that you entered the 6-digit code exactly as displayed on the iPad.