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Use Remote Expert when you need live help from a specialist. From the iPad, you can find an expert in your organization and invite them to a Remote Expert session through Microsoft Teams. If you already have a scheduled meeting, see Join a Scheduled Meeting.

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Find the Right Contact

Open Remote Expert and select the Contacts tab. Each contact card shows a profile picture, the contact’s name, their organization, and a favorite icon.
Remote Expert Contacts tab showing people available to call
To narrow the list, you can:
  • Search for contacts using the search bar.
  • Sort contacts alphabetically (A–Z or Z–A).
  • Filter contacts by organization using the Filter menu.
  • Mark contacts as favorites — select the Star icon on a contact card to add or remove them.
Filter menu for displaying contacts from a specific organization

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Invite an Expert

1

Select a contact

Tap the contact card of the expert you want to call.
Selected contact with the Call button available
2

Tap Call

Frontline creates a Microsoft Teams meeting and sends an invitation to the selected contact. A progress screen is displayed while the meeting is being created.
Progress screen shown while the Teams meeting is created
3

Wait for the expert to answer

Once the expert answers the call, the Remote Expert session opens.
You can now communicate with the expert using live audio and video and collaborate using annotations and shared content.
Next: Collaborate During a Remote Expert Session