What is Altoura Remote Expert?
Altoura Remote Expert is a Microsoft Teams meeting extension that enables remote experts to see what field workers see and provide real-time guidance through visual annotations. During a Teams meeting, experts can draw, highlight, and annotate directly on a shared view, and those annotations are rendered in augmented reality on the field worker’s device (e.g., HoloLens 2).What Does the Setup Involve?
As an IT administrator, you will complete the following steps in order. Note that the Entra app configuration is finished in two parts — the bulk is set up first, and the final pieces are completed after the Teams app is uploaded.Create a multitenant app registration for Teams SSO and Microsoft Graph access. Set the redirect URI, expose an API (Application ID URI +
access_as_user scope, pre-authorizing the Microsoft Teams clients), and add the required Graph permissions. It is multitenant so that participants from different organizations can join the same meeting. (Admin consent is granted later, in the final step.)ACS provides the real-time communication infrastructure. It is used to authenticate and impersonate the actual user during remote assist sessions.
Share your tenant details (client ID, tenant ID, redirect URI, Application ID URI / scope) and ACS credentials. Altoura uses them to generate a custom Teams app package (
.zip file) for your organization.Deployment Models
| SaaS (Altoura-Hosted) | Customer Tenant Deployment | |
|---|---|---|
| Infrastructure | Hosted by Altoura | Deployed into your Azure tenant |
| App host URL | altouraremoteacs.azurewebsites.net | Your custom Azure Web App URL |
| Who manages the app & secrets | Altoura | Your IT team |
| Teams app package | Generated by Altoura, uploaded by you | Generated by Altoura, uploaded by you |