I'm a field worker / operator
Run procedures on HoloLens 2 and call an expert when you need help.
I'm a procedure author
Create, enrich, and publish step-by-step AR work instructions.
I'm a remote expert
Join calls from Microsoft Teams and guide workers with live annotations.
I'm an IT administrator
Deploy Altoura Frontline and the Remote Expert Teams app across your tenant.
Field worker / operator
Your day-to-day: put on the HoloLens, run the procedure for the job you’re about to do, and call a specialist if something doesn’t match what you see.Start here
Install the app
Download Altoura Frontline from the Microsoft Store on your HoloLens 2.
→ Download & Install
→ Download & Install
Sign in
Use email and password, SSO, or PIN pairing — whichever your IT team has configured.
→ Sign In
→ Sign In
Learn the navigation
Understand the Global Side Menu and the Floating (palm-up) Side Menu.
→ Getting Started · Global Side Menu
→ Getting Started · Global Side Menu
Run your first procedure
Pick a published procedure and follow it step-by-step in AR.
→ Operator Mode: Landing Page
→ Operator Mode: Landing Page
Call an expert when stuck
Switch to Remote Expert, search by name, and invite — or join a scheduled Teams meeting.
→ How to Access Remote Expert · Search & Invite · Join a Scheduled Meeting
→ How to Access Remote Expert · Search & Invite · Join a Scheduled Meeting
Use the hand menu during a call
Mute, reposition the call panel, and exit safely with a palm-up gesture.
→ Remote Expert Hand Menu
→ Remote Expert Hand Menu
Procedure author
Your day-to-day: turn expert knowledge into guided procedures that operators can run reliably in the field.Start here
Understand the structure
Learn how tasks, steps, 3D models, anchor gems, and choice steps fit together.
→ Procedures Overview · Procedures index
→ Procedures Overview · Procedures index
Choose where you'll author
Author on the HMD (real-space) or in the browser (at scale). Most teams use both.
Author on HoloLens 2
Open Author Mode on the device to place 3D content and anchor gems directly in the physical space.
→ Author Mode: Landing Page · QR Scan Flow · 3D Model Authoring · Gem Placement
→ Author Mode: Landing Page · QR Scan Flow · 3D Model Authoring · Gem Placement
Author on the web
Build and edit procedures from a browser. Add tasks, steps, media, choice logic, and 3D models.
→ Web Authoring Overview · Add a Step · Choice Step · Enrich Steps · Asset Library
→ Web Authoring Overview · Add a Step · Choice Step · Enrich Steps · Asset Library
Publish
Release the procedure so operators can run it on HoloLens 2.
→ Procedures Portal (roadmap)
→ Procedures Portal (roadmap)
Remote expert
Your day-to-day: a field worker calls — you join from Microsoft Teams, see what they see, and walk them through a fix with annotations, PDFs, and 3D models.Start here
Verify the Teams app is ready
Confirm that Altoura Remote Expert is deployed in your tenant and add it to your Teams client once so it’s warm for the first call.
→ Verify & Add the Teams App
→ Verify & Add the Teams App
Know what to expect when a request arrives
Understand the Adaptive Card that appears in your Teams chat and how to join.
→ Join a Remote Expert Session (Microsoft Teams)
→ Join a Remote Expert Session (Microsoft Teams)
Add the app to the live meeting
Open Apps in the meeting toolbar, search, and add Altoura Remote Expert to open the side panel.
→ Add the Remote Expert App
→ Add the Remote Expert App
Annotate and share
Use Start Annotating, URL sharing, and file sharing (PDF /
→ Annotate & Share
.glb) to guide the worker.
→ Annotate & Share
Learn the flows
Know the difference between Contacts (ad-hoc) and Meetings (scheduled) so you can plan.
→ Remote Expert Deep Dive
→ Remote Expert Deep Dive
IT administrator
Your day-to-day: get Altoura Remote Expert wired into your Entra ID tenant, deploy the Teams plugin, and make sure the first end-to-end test passes.Start here
Read the overview and prerequisites
Confirm roles, materials, tenant requirements, and the state of your existing Entra ID app registration.
→ Overview & Prerequisites
→ Overview & Prerequisites
Identify or create the app registration
Capture
→ Step 1: Identify Your Existing App Registration
GRAPH_CLIENT_ID and GRAPH_TENANT_ID.
→ Step 1: Identify Your Existing App Registration
Create or verify the client secret
This is what the Altoura backend uses to authenticate with Microsoft Graph.
→ Step 2: Create or Verify a Client Secret
→ Step 2: Create or Verify a Client Secret
Grant Graph API permissions
Add the delegated + application permissions and Grant admin consent.
→ Step 3: Add Graph API Permissions
→ Step 3: Add Graph API Permissions
Upload the Teams app package
Drop
→ Step 4: Upload the Teams App Package
altoura-remote-expert-v1.12.0.zip into Teams Admin Center and confirm status Allowed. Optionally pin it via setup policies.
→ Step 4: Upload the Teams App Package
Open network access and hand over credentials
Allowlist
→ Steps 5–6: Network Configuration & Credentials
altouraremoteacs.azurewebsites.net and provide GRAPH_CLIENT_ID, GRAPH_TENANT_ID, and GRAPH_CLIENT_SECRET to Altoura through a secure channel.
→ Steps 5–6: Network Configuration & Credentials
Validate end-to-end
Run the validation checklist. If anything fails, the troubleshooting table has you covered.
→ Step 7: Validate the Installation · Troubleshooting
→ Step 7: Validate the Installation · Troubleshooting
Review security and finish the checklist
Wrap up with the security write-up and the single-page setup checklist.
→ Security Considerations & Setup Checklist
→ Security Considerations & Setup Checklist
Not sure where to start?
Welcome to Altoura Frontline
The product story, in plain language.
Key Capabilities
Every feature of the platform, at a glance.
Platforms & Devices
Supported devices and their roles today.
Architecture Overview
How the pieces fit together under the hood.