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Azure Communication Services (ACS) provides the real-time communication infrastructure for Altoura Remote Expert — audio, video, and AR annotations. In the hybrid deployment model it lives in your Azure tenant, so you create it and control its keys.
Why in your tenant? Hosting ACS in your tenant lets your users join meetings as internal participants (no lobby) and keeps call media and keys under your control. See Data Security & FAQ for the full justification.For Altoura-hosted (SaaS) deployments where Altoura provisions ACS, you can skip this topic.
1

Create a Communication Services Resource

  1. Sign in to the Azure Portal.
  2. Click + Create a resource and search for Communication Services.
  3. Select Communication Services and click Create.
2

Configure the Resource

Fill in the resource details:
  • Subscription: Select your Azure subscription
  • Resource group: Choose an existing group or create a new one
  • Resource name: For example, altoura-remote-expert-acs
  • Data location: The region closest to your users
3

Review and Create

Click Review + create, then Create. Wait for the deployment to complete.
4

Copy the Keys and Share with Altoura

  1. Open the ACS resource and go to Keys.
  2. Copy the Connection string and Endpoint.
  3. Share these securely with the Altoura team.
Altoura uses the connection string only to mint short-lived ACS access tokens for Remote Expert sessions. You can rotate or regenerate these keys at any time in the Azure portal, which immediately invalidates the shared key.

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Summary

After completing these steps, you will have:
  • An Azure Communication Services resource deployed in your Azure subscription.
  • Its connection string and endpoint ready to share securely with Altoura.
Next, complete the Azure App Registration, then share the details with Altoura.