Platforms & Devices

Altoura Frontline is designed to meet frontline workers on the device that fits the job — from a hands-free head-mounted display on the factory floor to a tablet in a service van to a browser on an author’s laptop. This page lists the platforms we support today and what each one is used for.

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Supported platforms at a glance

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HoloLens 2 — the primary frontline device

HoloLens 2 is the main supported head-mounted display for Altoura Frontline. Workers use it to run procedures and join Remote Expert sessions fully hands-free.

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Device requirements

• Device: Microsoft HoloLens 2
• OS: Latest Windows Holographic update
• Account: Microsoft account signed in on the device
• Network: Wi-Fi with internet access and HTTPS reach to Altoura backend
• Tenant access: Your IT administrator has enabled Altoura Frontline for your organization

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What you can do on HoloLens 2

• Run published procedures in Operator Mode with AR-anchored steps and 3D guidance.
• Author procedures directly on-device in Author Mode.
• Start a Remote Expert session from the Contacts tab or join a scheduled Teams Meeting.
• Use the Hand Menu (palm-up gesture) during Remote Expert calls for mute, reposition, and exit.
• Receive live annotations, URLs, PDFs, and 3D models from the expert’s Teams panel.

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iPad — coming soon

The iPad experience brings Altoura Frontline to a handheld form factor for field workers, supervisors, and roles where a head-mounted display isn’t practical. Planned capabilities include:

• Installation and organizational sign-in on iPad.
• Opening and running procedures authored for iPad.
• Joining Microsoft Teams Remote Expert calls from iPad.
• Managing preferences, account, and offline content from the device.

Until iPad is fully available, the HoloLens documentation covers the core concepts — procedures, steps, Remote Expert, and administration — most of which apply directly.

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Procedures Portal — web authoring

The Procedures Portal is the browser-based companion to Altoura Frontline. It gives authors and supervisors a desktop workspace for creating, organizing, and publishing the procedures that field workers run on their HMD or tablet.

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Used for

• Building new procedures from scratch (tasks, steps, media, 3D objects).
• Editing and reordering existing procedures at scale.
• Managing the asset library (3D models, images, videos).
• Publishing procedures to HoloLens and iPad apps.
• Role management for authors, operators, and experts.
• Reviewing audit logs to see who changed what.

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Typical use cases

• A training team authoring a new machine changeover procedure from the office.
• A supervisor updating the step order on a maintenance procedure without touching the headset.
• An administrator reassigning procedure ownership between teams.

See the Procedures Portal overview for the roadmap of portal documentation.

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Microsoft Teams — the expert’s home

Experts don’t need to install the Altoura client app. They work from the Microsoft Teams client (desktop or web) they already have, using the Altoura Remote Expert meeting extension.

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Teams requirements

• Microsoft 365 tenant with Teams licenses for all participating users.
• Entra ID (Azure AD) tenant.
• Teams Admin Center access for the IT administrator deploying the app.
• Network allowlist: HTTPS access to altouraremoteacs.azurewebsites.net from the expert’s client.

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What the expert can do in Teams

• Receive an Adaptive Card invitation in Teams chat and join with one click.
• Join a scheduled Teams meeting that the worker is also joining from HoloLens.
• Open the Altoura Remote Expert side panel in the meeting.
• Start and stop annotation mode to draw on the worker’s live view.
• Share URLs, PDFs, and .glb 3D models with the HoloLens user.

For the full enterprise-rollout procedure, see the Remote Expert IT Admin Guide.

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Altoura Portal — administration & pairing

The Altoura Portal (at procedure.altoura.com) is used alongside the HMD app to:

• Pair HoloLens devices using the PIN flow — the HMD shows a 6-digit code, you enter it on the portal, and the device is signed in without typing credentials on the headset.
• Manage tenant configuration and user assignments.
• Review deployed content available to operators.

See Sign In → PIN Pairing for the end-to-end pairing walkthrough.

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Network & connectivity requirements

At a minimum, every Altoura Frontline deployment needs the following reachable over HTTPS (443): If your organization uses a firewall or proxy, add these to your HTTPS allowlist. See Network Configuration & Credentials for details.