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Troubleshooting and FAQ

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Common Messages

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Save-Related Messages

• Saving scene...
• Scene saved successfully!
• Save failed: ...

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Session Messages

• Your session has expired. Redirecting to login...

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Pairing Messages

• Validating code...
• Invalid code
• Pairing is Successful.
• Restart Timer

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Empty-State Messages

• No Object Selected
• No Objects Added
• No matching objects
• No objects found
• No Timelines Yet

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FAQs

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How do I save my work?

Use the header save icon or press Ctrl+S or Cmd+S.

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Does the app autosave?

Yes. The app includes autosave behavior, but you should still watch the footer and save manually before leaving important work.

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Why did New or Save As open a new tab?

Both actions create a new scene context, and the app opens the result in a separate browser tab.

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Why can I not delete some objects?

Some objects are protected because they are the Initial User Position object or because they belong to an imported hierarchy and are not meant to be deleted individually.

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Why can I not hide the Initial User Position object?

That object is intentionally protected and cannot be hidden in the standard app.

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Can I switch the app language?

Not in the currently routed production experience reviewed here. The profile menu only shows a static English row.

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Is there a read-only editor mode?

Users without the correct permission are blocked by an access-denied flow.

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Troubleshooting

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I am being redirected instead of opening the scene

Possible causes:

• Your session expired
• You are not authenticated
• The link is incomplete or not supported by this app
• The organization in the link does not match your account access

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I see Authentication Error

Use Try Again first. If the issue continues, verify the sign-in session and the original link source.

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I see Access Denied

This usually means you do not have permission to open the scene or a required asset. Return to the dashboard and confirm your access.

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The scene will not save

Possible causes:

• Network or backend failure
• Save conflict because the scene changed elsewhere
• Invalid or incomplete scene metadata

If a conflict warning appears, do not assume your local version is the only latest version.

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Pair Device says Invalid code

Check that:

• The code is exactly 6 digits
• The timer has not expired
• You entered the code shown on the device, not an older code

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The object library is empty

This can happen if:

• No matching assets meet the search or tag filters
• The organization has no available 3D assets in the current library response

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Best Practices

• Open scenes from trusted dashboard links so organization context is preserved correctly.
• Save manually before closing the tab even when autosave is active.
• Rename scenes and timelines clearly so teams can identify them later.
• Use hierarchy search for large scenes instead of manual scrolling.
• Keep object names meaningful before you begin animation work.
• Use the properties pane for precise numeric editing and the viewport for quick spatial adjustments.
• Review collider settings after adding or resizing imported objects.
• Use the Animation Guide the first time you record to learn the intended workflow.
• Treat the footer as your quick health check for theme, grid size, FPS, and save status.