Common Notifications
Notifications appear at the top center of the screen.Frequently Asked Questions
How do I save?
Click Save in the ribbon. With Auto Save On, changes are also saved a few seconds after you make them. Auto Save pauses after three failed saves in a row and resumes after a manual save succeeds.Why did New or Save As open another tab?
Both create a new scene and open it in its own tab so your current scene stays open.Why can I not delete or hide an object?
The Initial User Position is a protected system object. It cannot be deleted or hidden. Every other object can be deleted. A child object cannot be shown while its parent is hidden, and visibility cannot be changed during timeline playback.Why is the Scale group missing from the ribbon?
The Initial User Position cannot be scaled. While it is selected, the Scale group is hidden in the Object tab and the scale gizmo is unavailable in the viewport.Why are the transform fields greyed out?
A timeline is playing. Pause playback to edit position, rotation, or scale.Why are my object edits not creating keyframes?
Keyframes are created only while Record is on. Turn on Record in the timeline first. Recording saves each change as a keyframe at the playhead.Why did my object stay changed after I stopped the timeline?
Changes made while a timeline is paused but not recording are ordinary edits, not keyframes. Use Undo in the ribbon to revert them.Why is snapping greyed out?
Grid snapping works only in World space. Switch the Local / World dropdown in the viewport toolbar to World.Why did changing one object’s color change other objects too?
Copies of the same model share a material. A material defines how a surface is rendered, so a change to it affects every object that uses it.Can I change the theme or language?
Scene Editor uses a light theme only and is available in English.Is there a read-only mode?
No. Access is decided by your role in the organization that owns the scene. If your role allows read access only, Scene Editor shows an Access Denied dialog and you cannot open the scene for editing.Where are the keyboard shortcuts?
See Keyboard Shortcuts.Troubleshooting
I am sent back to the Dashboard or the sign-in page
- Your session may have expired. Sign in again.
- The link may be missing the organization. Open the scene from the Scenes page again.
- You may not be a member of the scene’s organization.
The scene keeps loading or reports a failed download
- Check your internet connection.
- Reload the tab.
- If one model repeatedly fails, it may have been removed from the library. Contact your administrator.
The viewport is black or empty
- Make sure hardware acceleration is enabled in your browser.
- Try a current version of Chrome or Edge.
- Select an object in the Hierarchy and frame it. You may be looking away from the scene.
The save icon stays red
- Click Save and read the notification.
- Check your connection. Auto Save resumes after a manual save succeeds.
Keyboard shortcuts do not work
- Click on the viewport or Hierarchy first. Shortcuts are ignored while a text field has focus.
- Camera orbit keys work only when the viewport has focus.
- Copy, paste, and delete act on keyframes when the Timeline panel has focus, and on objects otherwise.
Audio does not play
- Use an MP3, WAV, or OGG file.
- If you dropped the file from your computer, Scene Editor uploads it to your organization’s assets in the background. If that upload failed, the clip plays now but is not saved with the scene. Use Retry in the notification, or upload the file from the Dashboard’s Assets page and add it from the Audio Library with the timeline’s Add menu.
- Check that the track is not muted and that the playback direction is not set to Play Reverse.
- Check the track’s Volume control.
Pair Device rejects the code
- Enter exactly the six digits shown on the head-mounted display (HMD).
- Ask the HMD for a new code and try again.
The 3D Objects Library is empty
- Clear the search text and tag filters.
- Your organization may not have uploaded any 3D assets. Upload models from the Dashboard’s Assets page or drop a .glb file into the viewport.
Getting Help
In the ribbon, choose Help > Support to see the support email address, or Help > Documentation to open this guide.Best Practices
- Open scenes from the Scenes page so the organization context is correct.
- Keep Auto Save On and still click Save before closing the tab.
- Give scenes, objects, and timelines clear names before you start animating.
- Use the Hierarchy search in large scenes instead of scrolling.
- Use the viewport gizmo for rough placement and the transform fields for exact values.
- Check colliders after resizing an imported model. A collider is an invisible shape used to detect collisions and does not need to match the mesh, so confirm it still covers the object.
- Stop recording before making adjustments you do not want saved as keyframes.