Overview
Pair Device links an Altoura device (such as a VR headset or the Altoura app on mobile) to your Creator App session. Pairing lets the device load trainings under your account and streamlines the process of moving between devices for testing and delivery. Pairing is a short, one-time hand-off: the device shows a 6-digit code, and you enter that code in Creator App.Where to Find It
Pair Device is in the user profile dropdown in the top-right of Creator App.Click your profile
In the top-right of the header, click your user avatar or initials to open the profile dropdown.
The Pairing Dialog
The dialog opens and immediately begins a pairing session.| Phase | What you see |
|---|---|
| Generating | Generating pin… — Creator App is requesting a pairing session from the server |
| Ready | A 6-digit code input with the prompt Enter the code shown on the device here, plus a countdown timer |
| Validating | Validating code… — after you submit a code, Creator App is verifying it |
| Success | Pairing is Successful. with a check mark |
| Invalid | Invalid code — the code you entered does not match; try again |
| Expired | Pin expired with a Regenerate Pin button |
Pairing Flow (Step by Step)
Open Pair Device in Creator App
Profile dropdown → Pair Device. The dialog prepares a pairing session.
Open Altoura on the device
On the headset or mobile device, launch the Altoura app and navigate to its Pair screen. The device displays a 6-digit code.
Enter the code in Creator App
Type the 6 digits into the dialog’s input. It auto-submits after the sixth digit.
What Happens After a Successful Pair
Pairing associates the device with your tenant and user context on the server. The device can then:- Access trainings that belong to your organisation
- Launch training sessions you share with it
- Record progress and completion against your user account
Troubleshooting
”Invalid code”
- Double-check the 6-digit code on the device.
- Codes are case-insensitive digit sequences only; spaces and dashes are not part of the code.
- If the code on the device has changed since you started typing, restart the pairing from the device side and try again.
”Pin expired”
- The Creator App session has a 2-minute window. Click Regenerate Pin to start a new session and read the current code from the device.
”Please wait for pin generation”
- Creator App is still requesting a session from the server. This usually completes in a second or two. If it persists, close and reopen the Pair Device dialog.
Nothing happens when I click Pair Device
- Your account may not have pairing permissions, or the Altoura backend is unreachable. Check with your administrator.
Pairing Page (Alternate Entry)
Creator App also exposes a standalone pairing page at/pair-device. This page shows:
- A QR code that the device can scan (instead of entering a code manually)
- A manual 6-digit code input for devices that do not support scanning
- The same 2-minute countdown and Regenerate QR Code button
Best Practices
Pair once per device
You only need to pair a device to your account once. After a successful pair, Altoura keeps the association until you explicitly un-pair.
Pair before your session
Don’t leave pairing to the last minute before a demo or training session. Pair ahead of time so you are not debugging credentials in front of your audience.
Regenerate if you are unsure
If the dialog has been sitting idle, the code may have expired. Just regenerate — there is no cost and no risk to doing so.
Related
- Sharing Trainings — Once a device is paired, share a training with your account and the device can open it.