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Overview

Use Media Upload to add images, videos, audio, and 3D models to your organisation’s asset library and assign them to a training action. For example, upload an image for a panel, a narration clip, or a model for Add Object. Upload through the supported action controls or an empty media card in the Show Panel editable preview. Once uploaded, an asset can be selected from the library for other actions and trainings in the same organisation. Save the training to keep the media assignment and any other edits.

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Where You Upload Media

The following action controls support file uploads. The upload control is an icon beside the asset selection field; hover over it to see its label. Play Audio selects an existing audio asset. To upload a new clip, use an audio upload control in Show Panel, then select the uploaded clip in Play Audio. The ribbon’s Step → Media group (Pictures, Videos, Audio) opens a media picker for selecting existing assets, but does not upload new files itself.

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Supported Formats

The file picker filters files according to the media type. Convert unsupported formats before uploading; changing a filename extension does not convert the file’s contents. These upload controls accept GLB models only.

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Filename and Audio Limits

  • Filename: Use a name of 50 characters or fewer, including the extension. Rename a longer file before uploading.
  • MP3 and WAV audio: Files must be 10 MB or smaller for the conversion upload. Creator converts them to OGG, so the resulting library asset uses an .ogg filename.
  • OGG audio: OGG files are uploaded without this conversion.

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Uploading a File

1

Open an action that accepts media

For example, add a Show Panel action and open its parameters.
2

Choose the media type

In Show Panel’s Media Panel, choose None, Image, or Video. Select Image or Video to upload that type. Audio has its own field and can be added separately. For other actions, use their dedicated media field.
3

Open the file picker

Click the upload icon beside the media field. In Show Panel, the upload icon appears when the field is empty; clear the current selection first if you need to upload a replacement. Choose a supported file from your computer.
4

Wait for the upload

The upload icon changes to a spinner, and the control is disabled while the file is processed and uploaded. Progress notifications show the stage and percentage. Wait for the completion notification and the selected asset to appear in the action.
5

Review and save

Check the selected asset and its Version, preview the media, and configure any display or playback settings. In Show Panel, check Show Image or Show Video if that media should be visible. Save with File → Save, Ctrl+S on Windows or Linux, or Command+S on macOS.

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Upload Feedback

Progress is reported through notifications rather than a percentage label on each upload icon. Read an error before retrying, especially when it says the upload succeeded but the action could not be updated.

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Uploading and Reusing Media in the Panel Preview

The Show Panel editable preview provides an image/video card and a separate audio card. Use the file picker for files on your computer. Drag-and-drop onto these cards is for assets from the library.

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Asset Library

After upload, files appear in the organisation’s asset library and can be reused in any training. Open the Assets panel (sidebar tab) to browse existing assets. The panel has three tabs: Use Search assets… to search by name, or the Filter by Tags control to narrow by asset tags.
3D models are listed separately. Use Add Object to open the organisation’s 3D model picker.

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After Uploading

Creator processes the file, adds it to the organisation’s library, and assigns it to the action where you started the upload. Review that assignment before saving the training. Uploading an asset and saving the training are separate operations. The asset can exist in the library even if its assignment to the action has not been saved. Reuse that asset through the relevant picker when it is needed elsewhere. If an upload succeeds but the action is not updated, select the uploaded asset from the library and save the training.

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Common Upload Errors

For retrieval or assignment errors, check the library before repeating the upload. If refreshing is needed, save pending training changes first, refresh, then look for the asset again. A refresh does not guarantee that the action will automatically select it.

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Best Practices

1

Compress before upload

Shrink images and videos to the smallest size that still looks good. Large files slow learners’ load times, especially on mobile.
2

Name files clearly

Use a descriptive filename such as engine-oil-cap-close-up.jpg, within the 50-character limit including the extension. Uploaded MP3/WAV files are named with an .ogg extension after conversion.
3

Find existing assets

Use Search assets… and Filter by Tags in the Assets panel to find media already available to your organisation.
4

Convert unusual formats in advance

.mov, .webm, .aac, and similar formats are not accepted by the file picker. Convert to .mp4 (video) or .mp3 (audio) first.
5

Test 3D models in a practice step

Load the model in a test step and check its appearance and playback performance on the target device before using it in the final training.
6

Reuse via the library instead of re-uploading

If the same logo, narration clip, or object appears in many places, upload it once and pick it from the library in subsequent actions.

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Limitations

  • One file at a time — These upload controls select a single file per upload.
  • Library organisation — The Creator Assets panel groups media by type and supports tag filters.
  • Media editing — These upload controls do not provide trimming or cropping. Edit the file before uploading.
  • MP3/WAV size limit — The client checks the 10 MB conversion limit before uploading these audio formats.